Customer Care Associate at iHateIroning

iHateIroning is currently seeking a Customer Care Associate to join their team. Interested candidates with adequate experience and looking for a rewarding remote opportunity are welcome to apply.

About iHateIroning

iHateIroning pioneered the on-demand laundry service in London in 2014 and has since expanded operations across the UK and into New York City. The company collaborates with a network of premium local dry cleaners to deliver exceptional dry cleaning, repairs, and alterations. Each item receives meticulous care from skilled professionals, ensuring consistent high-quality service.

Position: Customer Care Associate

Salary: £30,000 per year

Job Type: Full Time

Location: Remote

About the Role

Customer care is one of the most important aspects of the business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.

There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Qualifications

• Two year's minimum previous customer care experience
• Excellent attention to detail
• Well-organised and punctual
• A reliable and supportive team player
• Multitasking and Time Management
• Honesty and professionalism in everything you do
• Working hard and weekends when required
• Comfortable handling with 50+ calls on a daily basis
• Troubleshooting issues that may arise
• Handling customer complaints and providing appropriate solutions
• Ability to think on your feet and use your own initiative
• Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
• £20 monthly health and fitness subsidy
• Opportunity for profit-related bonus
• Company pension
• Paid accommodation for two weeks of training in London
• Subsidised laundry and dry cleaning
• Opportunity for progression
• Great working environment
• Fully remote position

Required Documents

• CV/Resume

Application Process

Interested and qualified candidates should CLICK HERE to learn more and apply