Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift

Salary: £31,700; Location: Wantage Store, Wantage, OX12 9AJ; Contract type: Permanent; Business area: Retail

Closing date: 23 July 2026

Shift hours

Night shift: 21:00 - 07:00

Overview

Leading in our stores:

Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

Responsibilities

• Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
• Often, you will run a full store operation overnight, responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant come morning so we're ready to serve our customers.
• People management is a key part of the role, including performance and capability, conducting disciplinary matters, and ensuring scheduling and pay accuracy.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of base salary. Night shifts typically run from 22:00 until 08:00.

What makes a great nightshift manager

• Comfortable with nightshift working and able to adapt to the physical and mental demands, maintaining a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational environment.
• Resilience to the mental and physical demands of working nights.
• Provides excellent customer service and coaches a team to do the same.
• Experience delivering and monitoring KPIs or other performance indicators.
• Ability to manage disciplinary, performance or other employee relations issues.
• Leads operations and is comfortable working alone in the absence of more senior management.
• Values inclusivity in all activities.
• Proven track record of delivering outstanding customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment, motivating others and keeping operations running smoothly.
• Operational leadership skills, including taking responsibility for store operations when senior managers are absent.
• Demonstrated success in meeting or exceeding KPIs across sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee relations issues, including performance and absence management.
• Desirable - Has worked night shifts in a high-volume, operational environment and created a safe, supportive atmosphere for the team during out-of-hours trading.

Benefits

• Discount card - 10% discount on shopping at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% at Sainsbury's on Fridays and Saturdays.
• An annual bonus scheme based on performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - company contributions matched between 4% and 7.5%.
• Sainsbury's share scheme - potential to build up an investment at discounted rates.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - opportunities to connect with networks to support development.
• Cycle to Work scheme - hire a bike and equipment and save on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are committed to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome. We may offer enhanced discretionary leave for families and support for carers. Our internal networks seek to ensure true representation and help remove barriers that colleagues may face. We provide development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed. We celebrate diversity through initiatives and events and foster a culture of inclusion and respect. If you would like to learn more, please visit our inclusivity resources.

Reasonable adjustments - If you require any reasonable adjustments during the application or interview stages, please let us know and we will support you.