Customer Account Manager

Role: Customer Account Manager

Location: Field Based - London (Regular customer meetings & travel required)

Hours: Full-time

Pay: £237 - £281.93 per day (PAYE) or £318.03 - £378.33 per day (UMB)

Contract: 12-month Maternity Cover Contract (Inside IR35)

An excellent opportunity has arisen for a Customer Account Manager to join one of our longstanding global healthcare clients on a 12-month maternity cover contract, inside IR35.

This role will focus on managing and developing existing customer relationships across healthcare accounts, supporting service delivery, retention, growth and operational performance within a highly collaborative environment.

Benefits:

• 25 days holiday + bank holidays
• 12-month maternity cover contract
• Travel expenses covered
• Opportunity to work within a leading global healthcare organisation
• Exposure to NHS stakeholders and managed service environments
• Collaborative and field-based working environment

The Requirements:

• Previous customer account management experience within healthcare or diagnostics
• Diagnostics supplier experience highly desirable
• Managed service experience advantageous
• Strong stakeholder engagement and relationship management skills
• Strong Excel skills essential
• CRM or Salesforce experience beneficial
• Ability to manage multiple customer meetings and priorities
• Comfortable travelling 1-2 days per week
• Laboratory background desirable
• Able to start ASAP or within a short notice period

The Role:

• Manage and develop relationships with existing customer accounts
• Support customer retention, account growth and service performance activities
• Lead operational, financial and service review meetings with customers
• Coordinate issue resolution with internal and external stakeholders
• Support contract management and account performance activities
• Work closely with NHS stakeholders and internal cross-functional teams
• Maintain accurate customer records and reporting systems
• Deliver a high level of customer experience and account support

If you're keen to join an exceptional team who can offer strong customer exposure, collaborative working and the opportunity to support strategic healthcare partnerships, then please apply to this Customer Account Manager role below or call Chloe McCausland on between 8:30am - 5:00pm.