Account Manager

Account Manager

Location: Remote / Hybrid (on-site travel when required)

Salary: £26,000 - £30,000 per annum + performance-related bonus

About the Opportunity

CTA is looking for an ambitious and customer-focused Account Manager to join a growing business solutions and technology services organisation. The company supports organisations through digital transformation, operational improvement, and technology-driven solutions across a range of sectors. This role is ideal for someone looking to build a long-term career in account management and customer success. You'll gain hands-on commercial experience, work closely with senior stakeholders, and develop the skills needed to progress into more advanced client-facing or commercial positions.

Key Responsibilities

• Manage and develop a portfolio of existing customer accounts
• Build and maintain strong long-term client relationships
• Lead renewal conversations and support customer retention
• Identify opportunities for account growth through upselling and cross-selling
• Work closely with internal teams to ensure smooth service delivery
• Conduct regular customer reviews and account check-ins
• Maintain accurate account records and forecasting information
• Respond proactively to customer feedback and resolve issues effectively

Essential Skills & Experience

• Previous experience in an account management, customer-facing, or commercial role
• Strong communication and relationship-building skills
• Commercial mindset with an interest in business growth
• Highly organised with strong attention to detail
• Ability to manage multiple priorities effectively
• Professional and confident approach when working with customers

Desirable Experience

• Experience within a services, consultancy, or project-led environment
• Exposure to renewals, retention, or customer growth activities
• Experience working alongside delivery or project teams

What's on Offer

• Performance-related bonus scheme
• Career progression and development opportunities
• Exposure to account management, customer success, and commercial strategy
• Supportive and collaborative working culture

Apply Now

If you're looking to develop your career within a fast-paced and growing environment, we'd love to hear from you. Please submit your CV to apply.