Credit Controller

Your new company
A leading and well-established organisation within the utilities and customer services sector is seeking to appoint a Credit Controller to join its busy operations team in Belfast. Renowned for its strong workplace culture, employee development opportunities, and commitment to customer service excellence, this organisation offers a supportive environment where employees are encouraged to grow professionally while making a meaningful impact.With a strong focus on teamwork, employee wellbeing, and flexible working arrangements, this is an excellent opportunity to join a highly regarded employer that values its people and invests in their success.

Your new role
Reporting to the Credit Manager, you will play a key role in reducing customer arrears, improving cash flow performance, and ensuring all relevant regulatory requirements, data protection standards, and internal procedures are followed.As Credit Controller, your responsibilities will include:

• Managing a portfolio of customer accounts and proactively reducing outstanding debt.
• Conducting inbound and outbound telephone calls to customers regarding overdue balances.
• Negotiating affordable repayment arrangements and resolving customer payment issues.
• Investigating customer accounts and tracing debtors where required.
• Liaising with third-party agencies and internal stakeholders to progress debt recovery activities.
• Maintaining accurate account records and updating internal systems.
• Working towards individual and team performance targets and KPIs.
• Escalating cases and providing reports in line with regulatory and compliance requirements.
• Delivering a high standard of customer service while balancing commercial objectives.

This role would suit an experienced collections, credit control, or customer account specialist who thrives in a fast-paced and target-driven environment.

What you'll need to succeed

• A minimum of 2 years' experience within Credit Control, Collections, Customer Accounts, or a similar customer-focused environment.
• Experience managing a high volume of customer interactions and negotiating successful payment outcomes.
• Previous experience working within a target-driven and fast-paced environment.
• Excellent telephone and communication skills with experience handling both inbound and outbound calls.
• Strong customer service and relationship-building abilities.
• A well-organised approach with excellent attention to detail.
• Experience working towards KPIs and performance objectives.
• Proficiency across Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• The ability to remain resilient, professional, and solutions-focused when dealing with challenging situations.

What you'll get in return

• Competitive salary package.
• Annual performance-related bonus opportunity.
• Hybrid working model.
• Generous annual leave entitlement with the option to purchase additional days.
• Healthcare and wellbeing support programmes.
• Employee wellbeing fund.
• Life assurance scheme.
• Health cash plan.
• Employee assistance programme with free counselling support.
• Free on-site parking.
• Long-service recognition initiatives.
• Professional development, mentoring, and career progression opportunities.
• Access to a range of social, sports, and employee engagement activities.
• The opportunity to join a respected organisation with an excellent reputation for employee satisfaction and career development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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