Correspondence Manager

Correspondence Manager

Job Title: Correspondence and Communications ManagerSalary: 46K
Location: Manchester/ Hybrid
Contract: Permanent
We are seeking an experienced Correspondence and Communications Manager to play a leading role in managing and responding to a wide range of enquiries from senior stakeholders, including parliamentarians, senior officials, business leaders, partner organisations and members of the public.This role is central to the organisation's public-facing activity. The correspondence function is critical to maintaining trust and credibility, requiring excellent written communication skills, sound judgement, and the ability to manage competing priorities in a fast-paced environment.
You will be responsible for:

Managing the correspondence inbox on a daily basis, ensuring all enquiries are logged, assessed and allocated appropriately.

Ensuring timely, accurate and high-quality responses to all correspondence.

Drafting letters and emails on a wide range of complex and sensitive issues, coordinating input from colleagues where necessary.

Providing tailored advice and guidance to teams on handling correspondence effectively and appropriately.

Identifying and escalating correspondence with potential reputational risk, ensuring issues are managed and resolved promptly.

Keeping up to date with relevant news, public interest issues and organisational priorities to inform responses.

Supporting the day-to-day running of the correspondence function, working closely with senior communications colleagues.

Line managing staff and representing the correspondence function at internal meetings.

Knowledge, Skills and Experience

Proven experience writing for different audiences on a range of topics.

The ability to understand complex or technical information and communicate it clearly in plain English.

Experience of line management and managing a team on a day-to-day basis.

Strong organisational skills, with the ability to work under pressure and manage competing deadlines.

Confidence handling challenging or sensitive enquiries by phone and in writing.

The ability to work independently with minimal supervision, prioritising work effectively.

Strong relationship-building skills, with the ability to work collaboratively across all levels of an organisation.

Experience working in a public-facing, stakeholder-driven or high-profile environment (desirable).

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