Corporate Travel Customer Advisor(MJ001922)

Corporate Travel Customer Advisor(MJ001922)

Regular Edinburgh Corporate Travel Customer support

Update 2026-06-16

Job Description

About

With over 30,000 employees in 30 countries and 15 global Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.

Trip.Biz

Trip.Biz is a digital business travel management company powered by Group, providing an all-in-one solution built on human-centric technology and rich inventory. Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large-scale corporations and more than 980,000 small to medium-sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business.

What You'll Do

• Manage client's travel booking inquiries via email, phone, and chat channels
• Demonstrate exceptional service attitude when addressing travellers' inquiries
• Maintain sound relationship with clients' travel managers and travellers, working closely with team or business leaders to gather a comprehensive understanding of their needs
• Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)
• Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services
• Provide clients with excellent customer satisfaction, always prioritising customers' interest at the core of your work

What You'll Need

• Travel experience within a Retail Agency or a Travel Management Company - Mandatory
• Strong Customer Service and/or Call Centre background
• Fluent in verbal & written English and an additional language such as German or French
• Strong aptitude for rapid learning, highly receptive to training, and is open to constructive feedback
• Can-do attitude, illustrating optimism, resilience, and persistence when met with challenges
• Proactive mindset and is able to further extend clients' travelling experience

Why You'll Love Working Here

• 33 days annual leave (including bank holidays)
• $600 USD in Trip Coins annually to spend on your next adventure
• Monthly performance bonuses & $450 USD refer-a-friend scheme
• Health cash back plan for dental, optical, physiotherapy, massages & more
• Employee Assistance Program, wellbeing support & enhanced sick pay
• Enhanced family policies (maternity, paternity & adoption)
• Life insurance worth 4x your annual salary
• Hybrid working options (based on performance)
• Free on-site gym and discounted memberships at Nuffield Health & PureGym
• Continuous learning & genuine career development opportunities
• Birthday & service anniversary celebrations with gift cards and cake
• Regular team events, social activities, and recognition programmes.
• Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!

Culture

At , our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role!