Corporate Travel Customer Advisor(MJ001922)
Posted 6 hours 26 minutes ago by Trip.com
Corporate Travel Customer Advisor(MJ001922)
Regular Edinburgh Corporate Travel Customer support
Update 2026-06-16
Job Description
AboutWith over 30,000 employees in 30 countries and 15 global Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
Trip.BizTrip.Biz is a digital business travel management company powered by Group, providing an all-in-one solution built on human-centric technology and rich inventory. Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large-scale corporations and more than 980,000 small to medium-sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business.
What You'll Do- Manage client's travel booking inquiries via email, phone, and chat channels
- Demonstrate exceptional service attitude when addressing travellers' inquiries
- Maintain sound relationship with clients' travel managers and travellers, working closely with team or business leaders to gather a comprehensive understanding of their needs
- Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)
- Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services
- Provide clients with excellent customer satisfaction, always prioritising customers' interest at the core of your work
- Travel experience within a Retail Agency or a Travel Management Company - Mandatory
- Strong Customer Service and/or Call Centre background
- Fluent in verbal & written English and an additional language such as German or French
- Strong aptitude for rapid learning, highly receptive to training, and is open to constructive feedback
- Can-do attitude, illustrating optimism, resilience, and persistence when met with challenges
- Proactive mindset and is able to further extend clients' travelling experience
- 33 days annual leave (including bank holidays)
- $600 USD in Trip Coins annually to spend on your next adventure
- Monthly performance bonuses & $450 USD refer-a-friend scheme
- Health cash back plan for dental, optical, physiotherapy, massages & more
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym and discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities, and recognition programmes.
- Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats!
At , our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role!