Contract Support Administrator

Contract Support Administrator - Walsall, UK

Location: Walsall, West Midlands (WS2 8LD)

Full time, Permanent - 37.5 hours per week - Onsite.

Responsibilities

• Manage all customer contract activities to achieve excellent satisfaction.
• Greet customers when dropping or collecting vehicles; provide service desk telephone support.
• Book maintenance, service and repairs for vehicles.
• Raise tasks in in house systems and order parts from suppliers.
• Develop customer relationships through service excellence.
• Attend all internal and external meetings to meet role demands.
• Liaise with stakeholders to communicate requirements and fulfil contractual obligations.
• Deal effectively with all customer concerns.
• Create and submit management information and reports.

Essential Experience

• Previous administration role experience.
• Experience delivering excellent customer service and building rapport.
• Ability to develop and maintain good internal and external relationships.

Qualifications

We value diversity; a fixed education requirement is not set. Demonstrated experience and willingness to learn are required.

Security Clearance

The successful candidate must obtain and maintain Standard (BPSS) / Security Check (SC) / Non Police Personnel Vetting (NPPV) clearance. Eligibility may be affected by nationality, citizenship, residency, etc.

Benefits

• Matched contribution pension scheme with life assurance.
• Access to Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
• Employee shopping savings portal.
• Payment of professional fees.
• Reservists receive 10 days of special paid leave.
• Holiday trading to buy or sell up to an extra week of leave (open Feb-Mar annually).
• 'Be Kind Day' - paid leave a week per year for volunteering.

Equal Opportunity

We are a disability confident committed employer. If you have a disability or need reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture and can discuss flexible working patterns at interview.