Content Consultant

CONTENT CONSULTANT

We're looking for a Content Consultant to join our Member Experience team on a permanent basis. Based in Darlington with hybrid working, you'll create engaging multi channel communications and campaigns that make complex information simpler, helping our members plan for the best possible retirement.

Who we are

Railpen is responsible for the safekeeping and investment of around £34billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

The role

As a Content Consultant, you will create clear, effective communications and campaigns across digital and print channels. You will turn complex pension information into content that helps members understand their pension and take the right action at the right time. You will write, edit and improve content across a range of member communications, using insight and feedback to ensure it meets member needs and delivers the right outcomes.

Key responsibilities

• Create communications and campaigns across digital and print channels.
• Write and edit content that makes complex pension information clear, accessible and easy to understand.
• Develop content for key member journeys, projects and change initiatives.
• Review and improve existing communications using member insight, feedback and performance data.
• Produce content for a range of channels, including email, web, video and print.
• Work with subject matter experts and stakeholders to create accurate, member focused communications.
• Support improvements to digital content and online member journeys.
• Apply Railpen's content standards, accessibility requirements and plain English principles to all communications.
• Monitor content performance and use findings to improve future communications and campaigns.
• Help build a culture of clear, effective and member focused communication across the business.

Qualifications and skills

You will be an experienced communications and content professional with excellent writing and editing skills. You'll be comfortable creating communications across a range of channels and able to turn complex information into content that's clear, accurate and easy to understand. You'll have experience working with subject matter experts and stakeholders to develop effective communications, balancing multiple priorities and delivering high quality work to deadline. You'll be confident using member or customer feedback, insight and performance data to improve communications and identify opportunities to make content more effective.

We are looking for someone who has:

• Excellent writing, editing and proofreading skills.
• Experience creating communications and campaigns across digital and print channels.
• The ability to explain complex information in clear, straightforward language.
• Experience working with stakeholders, subject matter experts and project teams.
• A good understanding of accessibility, plain English and content best practice.
• Experience using feedback, insight and performance data to improve communications.
• Strong organisational skills and the ability to manage competing priorities.
• A practical, collaborative approach and a focus on delivering high quality communications.

It would be beneficial if you also have:

• Experience working within pensions, financial services or another regulated environment.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

Benefits

• Competitive salary (depending on experience)
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• Membership of the Railways Pension Scheme, a Defined Benefit arrangement with a pension for life and a lump sum at retirement
• 4 Life Assurance cover
• Health & Wellbeing programme
• Private Medical Insurance
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination
• Hybrid and flexible working arrangements
• Generous family leave: 12 months full pay maternity leave and 6 months full pay paternity leave
• Buy and sell holidays
• Paid volunteering days
• Flexible half day leave
• Electric vehicle leasing
• Cycle to work scheme

Equal Opportunity

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.