Complaints Handler

An award-winning professional services firm is recruiting permanent colleagues to join its new Complaints Operation and become part of the wider Team. Staring mid-July, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business. As a Complaints Handler you will:

• Work with a global, market-leading client within the Motor Finance sector
• Investigate and resolve customer complaints relating to customer service and payment-related issues
• Act as a brand ambassador for the business and its end client, delivering a high standard of service at all times

About You We're keen to speak with candidates who have experience handling complaints within Motor Finance or a similar Financial Services environment and who demonstrate a genuine passion for delivering excellent client outcomes. You will be able to demonstrate:

• Previous complaint handling experience within a Motor Finance or Financial Services organisation
• A good understanding of the industry and FCA regulations
• Excellent customer service and communication skills
• Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
• A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
• A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

Benefits Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required. We offer our permanent employees:

• The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
• Hybrid working from our modern Leeds city centre office following your initial training period onsite
• Investment in training and development to support your career aspirations
• Pension scheme
• 33 Days annual holiday allowance (inclusive of Bank Holidays)
• Employee Discounts and Cashback Schemes
• Discounted Parking and local gym memberships
• Onsite refreshments provided

If you are interested in this opportunity, click the apply link online and send an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.