Compassionate Admin Officer - Bereavement Services

The following content displays a map of the jobs location - Registry Office, Homer Road Solihull

Administration Officer - Bereavement Services

Job Reference SOL/TP/183/2152

Number of Positions:

1

Contract Type:

Full time permanent

£26,824 - £29,540 per annum (pay award pending). Incremental progression subject to performance

Working Hours:

37

Location:

Registry Office, Homer Road Solihull

Closing Date:

07/06/2026

Job Type:

Administrative / Clerical / Secretarial inc PA

Sector:

Local Councils

Business Unit:

Economy and Infrastructure Directorate

Job Introduction

We are seeking a compassionate and organised Administration Officer to join our dedicated Bereavement Services team.

Solihull's Bereavement Services play a vital role in supporting our diverse, multi-cultural community by providing burial and cremation services for people of all faiths and none. Our services are delivered across Robin Hood Cemetery and Crematorium, Woodlands Cemetery and Crematorium, and Widney Manor Cemetery.

As an Administration Officer, you will provide comprehensive clerical and administrative support to the service, contributing to both its day to day delivery and its future development. Acting as a first point of contact, you will communicate professionally and sensitively with Funeral Directors, Stonemasons and bereaved members of the public, both face to face and via telephone and written correspondence.

The role involves handling highly confidential and sensitive information, accurately inputting cremation and burial data, and maintaining statutory and legal records to a high standard. This is a demanding but rewarding role where attention to detail, empathy and professionalism are essential.

To be successful in this role, you will be able to demonstrate:

• Level 3 qualification in a relevant subject (e.g. Administration) or significant, relevant administrative experience
• The ability to deal sensitively with all aspects of Bereavement, maintaining confidentiality at all times.
• High levels of computer literacy with excellent keyboard skills
• Clear and effective verbal and written communication skills
• The ability to produce accurate, high quality work under pressure
• Strong organisational skills with the ability to prioritise workloads and meet competing deadlines.
• The ability to work independently and use your own initiative.

In return, you will join a small, friendly and supportive team committed to continuously shaping and improving Bereavement Services for current and future service users.

Working for Solihull we also offer:

• Generous annual leave entitlements with the opportunity to purchase up to 10 days additional leave per year
• Access to our Employee Assistance Programme - a 24 hour independent, free and confidential advice and support service
• Family and carer friendly policies
• Access to the Local Government Pension Scheme
• Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.