Collections & Recoveries Operations Manager

Location: Manchester

This is a Permanent, Full Time vacancy that will close in 7 days at 23:59 BST.

The Vacancy

About Us

We're Aldermore - an award-winning bank trusted and highly rated by over a quarter of a million customers for more than a decade. We offer specialist mortgages, savings accounts, and business finance solutions, supporting more people to achieve their financial goals.

We pride ourselves on saying "yes" to our customers, respecting entrepreneurs and startups, helping first-time buyers, and opening up lending markets. Thousands of customers choose MotoNovo Finance weekly for their vehicle purchases.

This is where you come in. We are on a journey to deliver on our purpose.

The Opportunity

Our Collections & Recoveries team is high performing and high profile, focused on assisting customers in financial distress to recover and manage their loans for assets like homes and vehicles.

As Operations Manager, you will work closely with the Head of Collections & Recoveries and key stakeholders to ensure operational excellence. You will manage two teams and two SMEs, ensuring safety, compliance, and regulatory adherence. Collaboration with Mortgage and Risk teams will be essential to develop and implement change initiatives.

Your Day-to-Day Responsibilities

• Oversee two Collections & Recoveries teams to deliver excellent service and meet performance indicators.
• Ensure processes are compliant with policies and regulations.
• Analyze performance data to identify improvements.
• Foster a learning culture focused on operational excellence, risk management, and fraud prevention.
• Promote continuous improvement practices, including visual management and productivity targets.
• Engage and develop employees through meetings, training, and succession planning.

Candidate Requirements

• Experience leading a Collections team in a regulated environment.
• Proven success in Mortgage Collections & Recoveries, especially with owner-occupied and BTL loans.
• Energetic and dynamic working style.
• Strong understanding of risk and regulatory compliance.
• Experience managing complex financial operations.
• Track record of delivering customer outcomes and KPIs.
• Skilled in staff training, development, and cultural change.
• Ability to analyze performance and propose solutions.
• Experience with continuous improvement methodologies.

What We Offer

• Hybrid working: 3 days onsite, 2 days remote.
• Friendly, flexible culture.
• Opportunities for progression.
• Focus on continuous improvement.
• Competitive salary, benefits, and bonus potential.

Join us and experience a respectful, diverse, and compassionate working environment. We support applicants regardless of age, disability, gender identity, marital status, race, faith, sexual orientation, socioeconomic background, or family status.

Note: We conduct thorough screening and reference checks, including a criminal record check.

About Us

We promote equality by supporting diverse individuals and providing finance where it's needed most.

We lend money to help people save, build businesses, buy property, and purchase vehicles.

Behaviour Framework

Our behavioural framework underpins our purpose and strategic drivers. During your second interview, you'll be asked to demonstrate how you've embodied these behaviours in previous roles.

The Benefits

We offer a competitive salary, benefits, and investment in your professional development. Benefits may vary depending on your role.