Collection & Litigation Associate

Orka Financial is recruiting a Collection & Litigation Associate for an established regulated financial services business in Slough. This is a permanent, full-time role for someone with early-career experience in collections, arrears, litigation support or customer-facing financial services.

The position is contractually office-based five days per week. Discretionary home working may become available subject to performance and company policy.

The role

• Manage overdue customer accounts and maintain clear, professional communication throughout the collections process.

• Agree and monitor affordable repayment arrangements within approved procedures.

• Prepare arrears, default and contract-termination correspondence accurately and on time.

• Coordinate asset returns and recovery activity with customers and external service providers.

• Support litigation matters and work with external legal advisers where required.

• Post customer receipts, reconcile account activity and investigate differences against bank information.

• Run recurring payment processes and monitor their outcome.

• Contribute to credit-risk reporting and provide practical support across related operational teams.

About you

• A degree or comparable professional qualification in law, finance, business administration or a related discipline.

• One to three years' relevant experience in collections, arrears management, litigation support, legal operations, regulatory compliance or customer-facing financial services.

• Confident written and spoken English, with the ability to negotiate sensitively and draft accurate customer correspondence.

• Organised and detail-focused, with the ability to manage several cases and meet procedural deadlines.

• Comfortable working with customer accounts, financial information and Microsoft Office.

• Exposure to regulated consumer credit, asset finance, complaints handling, data protection or SAP would be useful.

• The full right to work in the UK without sponsorship.

Benefits

• 25 days' holiday, rising to 30 with service.

• 6% employer pension contribution.

• Private medical options.

• Cycle-to-work, eyecare, holiday buy/sell and employee assistance benefits.

Apply through Orka Financial for a confidential discussion.