Collection & Litigation Associate
Posted 2 days 4 hours ago by Orka Financial
Orka Financial is recruiting a Collection & Litigation Associate for an established regulated financial services business in Slough. This is a permanent, full-time role for someone with early-career experience in collections, arrears, litigation support or customer-facing financial services.
The position is contractually office-based five days per week. Discretionary home working may become available subject to performance and company policy.
The role
• Manage overdue customer accounts and maintain clear, professional communication throughout the collections process.
• Agree and monitor affordable repayment arrangements within approved procedures.
• Prepare arrears, default and contract-termination correspondence accurately and on time.
• Coordinate asset returns and recovery activity with customers and external service providers.
• Support litigation matters and work with external legal advisers where required.
• Post customer receipts, reconcile account activity and investigate differences against bank information.
• Run recurring payment processes and monitor their outcome.
• Contribute to credit-risk reporting and provide practical support across related operational teams.
About you
• A degree or comparable professional qualification in law, finance, business administration or a related discipline.
• One to three years' relevant experience in collections, arrears management, litigation support, legal operations, regulatory compliance or customer-facing financial services.
• Confident written and spoken English, with the ability to negotiate sensitively and draft accurate customer correspondence.
• Organised and detail-focused, with the ability to manage several cases and meet procedural deadlines.
• Comfortable working with customer accounts, financial information and Microsoft Office.
• Exposure to regulated consumer credit, asset finance, complaints handling, data protection or SAP would be useful.
• The full right to work in the UK without sponsorship.
Benefits
• 25 days' holiday, rising to 30 with service.
• 6% employer pension contribution.
• Private medical options.
• Cycle-to-work, eyecare, holiday buy/sell and employee assistance benefits.
Apply through Orka Financial for a confidential discussion.