Client Services Manager

Client Services Manager

Guidant Global

London (Hybrid + UK Travel)

Are you looking for an opportunity to support building and embedding a programme from day one?

We're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client.

The Role

As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance.

You will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW.

This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations.

Key Responsibilities

• Support the build and embedding of the programme from day one
• Be the day to day face of the programme across all levels of stakeholders within the business
• Support implementation and ongoing optimisation of the solution
• Manage supplier performance and governance
• Deliver against KPIs and commercial objectives
• Support and contribute to team development
• Act as an escalation point for client issues
• Identify and support growth opportunities
• Visit client sites regularly across UK (3-4 days per week)

What We're Looking For

• Experience within the staffing sector (MSP, RPO, workforce solutions)
• Strong stakeholder management skills
• Experience supporting complex or multi site accounts
• Supplier management experience
• Commercial awareness
• Resilient, adaptable and comfortable working under pressure
• Ability to manage change and evolving priorities
• Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable

Why join Guidant Global?

• Generous annual leave including birthday off and paid volunteering day
• Pension and life assurance
• Employee Assistance Programme and Calm app
• Flexible benefits including private medical, dental, healthcare cash plan and critical illness options
• Employee discounts platform
• Additional options including health assessments, travel insurance and EV scheme

We welcome applications from individuals of all backgrounds, experiences, and perspectives. We are an equal opportunities employer and do not discriminate based on race, ethnicity, nationality, sex, gender identity or reassignment, sexual orientation, religion or belief, disability, age, marital or civil partnership status, pregnancy or maternity, or any other protected characteristic.

We are proud to be part of the Disability Confidence scheme and are committed to ensuring an inclusive recruitment process.