Client Affairs Officer

Client Affairs Officer

Adult Social Care - Finance
Hybrid (2 days on-site) Full-time Monday to Friday - 12 Months
£22 per hour PAYE / £29.21 per hour Umbrella


An excellent opportunity has arisen for an experienced Client Affairs Officer to join a well-established Adult Social Care Finance team within a London local authority on a hybrid basis.

This role plays a key part in delivering statutory appointeeship and deputyship services, ensuring the financial wellbeing and protection of vulnerable adults across the borough.

The RoleYou will manage a caseload of clients, taking responsibility for appointeeship, deputyship, property protection, and estate administration. The role requires a strong balance of financial administration, client liaison, and regulatory compliance.

Key responsibilities include:

• Managing appointeeship and deputyship accounts, ensuring accurate billing, reconciliation, and financial reporting
  
  
• Liaising with DWP, banks, and internal stakeholders to secure and manage client income and benefits
  
  
• Ensuring all benefit entitlements are identified, claimed, and maintained
  
  
• Handling property protection, including storage, inspections, and associated financial assessments
  
  
• Supporting Court of Protection processes, including financial decisions, asset management, and property sales
  
  
• Administering deceased estates in line with the Care Act, including debt recovery and asset handling
  
  
• Coordinating council funerals, ensuring compliance with legislation and sensitivity to cultural considerations
  
  
• Attending multi-disciplinary meetings and working closely with care managers and external professionals
  
  

About YouTo be successful, you will bring:

• Experience within Adult Social Care Finance, appointeeship/deputyship, or a similar financial assessment role
  
  
• Strong understanding of DWP benefits, financial assessments, and client account management
  
  
• Experience supporting vulnerable adults and working within a local authority setting
  
  
• Ability to interpret complex financial information and maintain accurate records
  
  
• Confident communication skills, with the ability to engage sensitively with clients, families, and professionals
  
  
• Proficiency in Microsoft Excel, Word, and case management systems
  
  
• Strong organisational skills with the ability to manage competing priorities
  
  

Why Apply?

• Competitive hourly rate: £22 PAYE / £29 Umbrella
  
  
• Hybrid working model (2 days on-site)
  
  
• Opportunity to work in a meaningful, client-focused role within Adult Social Care
  
  
• Gain experience in Court of Protection, estate management, and public sector finance
  
  

This is an ideal role for candidates with experience as a Client Affairs Officer, Appointeeship Officer, Deputyship Officer, Financial Assessment Officer, or Adult Social Care Finance Officer.