Claims Engineer

Overview

Claims Engineers are technical experts for claims damage estimate reviews and queries. They investigate and review estimates, customer images and repair methods to determine repair safety and cost controls for our customers.

The Claims Engineer is responsible for their own workload to ensure timely responses to repairers or frontline claims teams and to maintain a high level of repair safety and a good average repair cost.

The Claims Engineer will work across multiple brands, products and functions, dealing with all types of estimates including approved networks, non-approved networks, and retrospective audits of repairs.

Responsibilities

• Be a subject matter expert for the claims engineering department. Ensure we follow the standards below:

1. Estimates are assessed to determine good outcomes for customers and suppliers.
2. Ensure all referrals have been identified such as unrelated damage or modifications.
3. Complete all allocated training to remain up to date with the latest technology, repair methods and FCA regulations for working within claims.

• Be aware of and take action to mitigate supplier risks and protect the business from exposure to risk by reporting to your management team.
• Be a point of reference for the engineering team
• Work as directed by the Claims Engineering Manager and Senior
• Ensure efficient and effective management of workloads & Daily allocation of work.
• To promote the Admiral Culture
• Provide support to your peers

Qualifications

• Associate IAEA qualification (or working toward) is essential.
• AQP Qualification is essential.
• Evidence understanding of business requirements and delivery.
• Ability to problem solve and use own initiative.
• Strong verbal communication skills.
• Maintain up to date knowledge of repair techniques, tools, methods, and materials as used in a modern-day repair organisation.
• Approachable for staff
• Good organisational skills.
• The ability to work to tight deadlines and therefore be able to prioritise a workload effectively.
• The individual should be able to demonstrate a flexible approach to teamwork.