Catering Retail Manager

We are seeking an experienced and forward-thinking CateringRetail Manager to lead and develop retail catering services at UniversityHospital of North Durham. This is an exciting opportunity for a dynamic leaderto enhance our retail offer, delivering high-quality, customer-focused serviceswhile driving commercial performance and maintaining the highest standards offood safety and compliance.

As Catering Retail Manager, you will provide strategic andoperational leadership across retail outlets, ensuring an excellent experiencefor patients, staff and visitors. You will lead service development, identifyopportunities to increase sales, improve efficiency and enhance customersatisfaction while ensuring compliance with all food safety and Health &Safety standards.

The successful candidate will have provenexperience managing retail or catering operations, with a strong track recordin commercial performance, financial management and people leadership. Highlyorganised and commercially focused, you will combine strategic thinking with ahands-on approach to delivering high-quality, cost-effective services. Aboveall, you will be an inspiring leader with a passion for delivering

Main duties of the job

As Catering Retail Manager, you will lead the day-to-dayoperation and continuous development of retail catering services , ensuring thedelivery of high-quality, customer-focused services for patients, staff andvisitors. You will be responsible for driving commercial performance,maximising income, controlling costs and ensuring retail outlets operateefficiently and profitably.

You will lead, motivate and develop a largemultidisciplinary team, creating a positive, inclusive culture that supportshigh performance and excellent customer service. Working closely with clinicaland corporate colleagues, you will identify opportunities to improve the retailoffer, introduce new initiatives and respond to customer feedback to enhancethe overall experience.

You will ensure compliance with food safety,Health & Safety and all relevant legislation, maintaining high standards ofquality, hygiene and governance. You will oversee stock management, purchasing,financial reporting and operational performance, using data to inform decisionsand drive continuous improvement. The role requires a proactive, visible leaderwho can balance strategic planning with hands-on operation

About us

Our organisation is a subsidiary of an NHS organisation and is currently awaiting UK Visas and Immigration (UKVI) approval to be added under our parent organisation's Sponsor Licence. Until that approval has been granted, we are not authorised to issue Certificates of Sponsorship or sponsor applicants.

This is a legal and regulatory requirement, and we cannot proceed with sponsorship until UKVI has completed the approval process.

We regret any inconvenience this causes. Our decision is based solely on our current regulatory position and is not related to your suitability for the role or any personal characteristic.

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

Job responsibilities

As Catering Retail Manager, you will provide strategic andoperational leadership for the retailcatering services, ensuring high-quality, customer-focused outlets that meetthe needs of patients, staff and visitors. You will lead the development of theretail offer, driving commercial growth, service innovation and continuousimprovement while supporting SCL strategic objectives and sustainabilityambitions.

You will oversee the day-to-day management of retailcatering outlets, ensuring services are delivered safely, efficiently andwithin budget. You will be responsible for financial performance, stockmanagement, procurement, merchandising, workforce planning and the effectiveuse of resources to maximise income and deliver value for money withoutcompromising quality or customer experience.

As a visible and inclusive leader, you will motivate,develop and support your teams, fostering a culture of excellent customerservice, accountability and continuous improvement. You will build strongrelationships with internal and external stakeholders and ensure compliancewith food safety, Health and Safety, infection prevention and Trust policiesthrough effective governance, risk management and audit processes.

Using performance data, customer feedback andmarket trends, you will identify opportunities to improve services, introducenew initiatives, increase efficiency and reduce waste, ensuring retail cateringremains responsive, sustainable and commercially successful.

Person Specification Special Requirements

• Ability to work shifts and weekends and have flexibility to needs of the service(E)
• Health and safety(D)

Qualifications

• Relevant qualification in Catering, Hospitality, Retail or Business
• Management, or equivalent experience.
• Level 3 Food Safety qualification
• Evidence of continuing professional development.
• Supervisory or first-line management qualification.
• Health and Safety qualification.
• Level 4 Food Safety

Experience

• Significant experience managing retail catering or hospitality services
• Experience of leading, motivating and developing multidisciplinary teams.
• Proven track record of achieving commercial and financial targets.
• Experience of budget management, stock control, procurement and contract management.
• Experience of driving service improvement and implementing change.
• Experience of ensuring compliance with food safety, Health and Safety and relevant legislation.
• Experience of retail catering and commercial contract management
• Initiative-taking, collaborative, and customer-focused approach.
• Commitment to quality, safety, and equality.

Special Skills & Knowledge

• Sound understanding of retail catering operations and commercial principles.
• Knowledge of food safety legislation,
• Health and Safety, infection prevention and quality standards.
• Understanding of workforce planning, performance management and staff development.
• Knowledge of financial management, KPI monitoring and business planning.
• Awareness of sustainability and waste reduction within catering services.
• Excellent leadership, communication and interpersonal skills.
• Strong financial and commercial awareness.
• Ability to analyse data and use performance information to improve services.
• Effective planning, organisational and problem-solving skills.
• Competent in the use of Microsoft Office and retail management systems.
• Knowledge of sustainability frameworks and digital catering systems.
• Project management and change management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.