Catalog Specialist I, VAS

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you.

We are looking out for candidates for Catalog Assistant.

In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in.

Key job responsibilities

1. Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity.
2. Interact and coordinate with customers, gather and present customer feedback, and ensure Amazon remains competitive with a wide selection and good product information while solving challenging operational goals.
3. Maintain records of work, track business workflow, and escalate deviations.
4. Report audit results and communicate them to others within the organization.
5. Analyze data and identify new trends/patterns.
6. Identify generic patterns in cx escalations and translate them into guidelines and SOPs to improve the overall escalation process.
7. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
8. Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.

BASIC QUALIFICATIONS

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- Knowledge of Excel at an advanced level

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