Casual Concierge Security Officer

About the Role

This is a flexible worker role covering various shifts on our London Business School Contract. Typically shifts available are Monday - Friday to cover sickness and absence. Shift times will vary.

The role is a Casual Concierge Security Officer delivering high-quality security and customer service. The role combines safety, operational awareness, and excellent customer service to support a secure and welcoming environment.

Key Responsibilities

• Security & Operations
  • Deliver security services in line with Assignment Instructions and client requirements
  • Conduct patrols (internal/external) and monitor site activity
  • Report incidents, risks, suspicious activity, and hazards accurately
  • Perform locking/unlocking duties and manage keys in line with procedures
  • Monitor contractor safety and site compliance
  • Operate security systems and equipment (radios, pagers, tracking systems)
  • Carry out equipment checks and report faults or defects
  • Supervise deliveries and goods access points
  • Provide traffic control and enforce site parking restrictions where required
• Customer Service & Front of House
  • Provide a professional and welcoming front of house presence
  • Communicate clearly with staff, visitors, and contractors
  • Issue visitor and contractor passes in line with procedures
  • Manage reception activities including sign in and visitor coordination
  • Handle lost property, deliveries, and parcel management
  • Maintain a clean, safe, and presentable environment
  • Liaise with Facilities Management regarding site activities
• Administration & Reporting
  • Maintain accurate logs and reports of incidents and daily activity
  • Escalate operational issues in a timely and professional manner
  • Record and report faults, hazards, and health & safety concerns
  • Support business operations through effective communication and coordination

Skills & Experience

• Essential
  • Excellent customer service and communication skills
  • Strong attention to detail and ability to follow procedures
  • Ability to remain calm and respond effectively under pressure
  • Basic IT skills for reporting and systems use
  • Reliable, punctual, and well presented
  • Strong teamwork and conflict resolution skills
• Qualifications
  • Valid SIA Door Supervisor Licence (essential)
  • Experience in customer service / concierge role (preferred)
  • Experience in security (preferred)

Equal Opportunities

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.