Border Zone Host

Responsibilities

• Assist and guide all arriving passengers ensuring they are processed through the correct channel depending on the document they possess or their port of last departure.
• Assist all eligible passengers on the electronic passport gates or through to the references desk where passengers are refused on ePassport gates.
• Identify and guide all passengers that require assistance down the Assistance Lane to get them processed by the relevant UK Border Force Officer.
• Manage the barriers in the uni feed ensuring they are pulled at the appropriate times in order to maintain the flow to the queuing system. Barriers should be undone when needed and extended when required.
• Provide feedback on operational issues and processes to help improve performance.
• Ensure that equipment provided is maintained, allocated and used correctly.
• Be flexible with shifts as per the needs of the business.

Qualifications

• Ability to communicate with people at all levels.
• Pleasant nature and approachable.
• Ability to multitask and remain calm during busy periods of presentation.
• Airport experience advantageous but not essential.

Benefits

• Digital Learning: OCS Academy offers digital courses and resources to help build skills and grow a career.
• Professional Growth: 600+ live learners across UK and Ireland empowering colleagues with further development and qualifications.
• Retail Perks: Gain access to exclusive discounts, rewards and wellbeing resources via the Hapi app.
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App (Contract Specific).

Equal Opportunity

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.