Case Administrator

Case Administrator Role - West Bromwich (B70 7PQ)

Pay: £12.71 per hour
Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours per week). Please note the role will require a late night to be worked once a month, usually on a Wednesday 12:00 PM to 7:00 PM

Contract: Temporary for six months from start date (with potential for extension)
Working pattern: Fully onsite

We are currently recruiting for a case administrator to work for our Public Sector client, in their Probation Office. This is an exciting opportunity to play an important role in supporting the operational delivery of a high-quality service.

Key Responsibilities

• Responsible for setting up and maintaining accurate offender and victim information on relevant databases
• Prepare, maintain and collate case and other records, files and management information in accordance with the standards required
• Handle communications via phone, email, and in-person
• Provide cover for reception and support telephone enquiries
• Liaise with internal teams and external agencies
• Support enforcement and safeguarding processes
• Uphold confidentiality, equality, and health & safety standards

About You

• Comfortable handling sensitive and confidential information
• Confident and professional demeanour
• Strong organisational and multitasking abilities
• Strong written and verbal communication skills
• Proficiency in Microsoft Office

Please note this role will require the clients enhanced vetting to be completed, this may take up to 12 weeks to complete

If you're ready for a rewarding challenge and meet the criteria above, apply online today.

Please note: Due to high application volumes, only shortlisted candidates will be contacted.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.