Care Home Customer Support Assistant

Overview

Job Title: Customer Support Assistant
Location: Red Court Care Home, 27 Stanhope Road, Croydon CR0 5NS
Salary: £26,514 - £33,712
Contract: Permanent - 37.5 hours per week

We make health happen. Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help residents live their best lives. You will deliver a professional, welcoming, and efficient front-of-house service and maintain high standards of administration for the Care Home, using the correct systems and ways of working. This role ensures smooth day-to-day operations, excellent customer service, and effective support to the Home Manager and wider team.

Responsibilities

• Provide a professional, welcoming front-of-house service and manage administrative tasks for the care home using standard systems and processes.
• Support day-to-day operations, deliver excellent customer service, and assist the Home Manager and team as required.
• Maintain accurate records and handle information in a compliant and timely manner.

Key Skills / Qualifications

• Experience in providing excellent customer service in a receptionist or administrative role is desirable.
• Experience of payroll administration and processing employee-related information.
• Experience of administrative procedures and processes.
• Proven experience with Microsoft Office applications (Word, Excel, Outlook).
• Ability to build and maintain relationships with internal and external stakeholders.
• Strong interpersonal skills and clear communication, both by telephone and in writing.
• Attention to detail and the ability to manage own time, prioritise, and organise workload to tight deadlines.
• Flexible, proactive, and capable of working on own initiative.
• Strong telephone manner and courteous communication.

Benefits

• Viva wellbeing programme covering mental and physical health, financial, social and environmental wellbeing.
• Flexible working options and family-friendly benefits.
• Healthcare benefits including 24/7 support, remote GP appointments, and mental health support.
• Annual allowance toward Bupa healthcare products (approx. £350).
• Wagestream: access to up to 40% of earned wages before payday.
• 28 days holiday (pro-rated) with additional benefits for long service, including extra holidays and ecards.
• Free meals on every shift and an interest-free travel loan for public transport costs.
• Pension plans and other discounts across gyms and fitness facilities.
• Parental leave options (adoption, birth parents, and co-parents).
• Menopause support plan and ongoing wellbeing resources.
• Inclusive culture and commitment to diversity and equal opportunity in recruitment.

Other Information

• Bupa is a Level 2 Disability Confident Employer. We aim to offer interviews to disabled applicants who meet minimum criteria and provide reasonable adjustments as part of our recruitment process.
• Please note: This role is not at or above RQF Level 3 and is not included under UK Points Based Immigration sponsorship by an employer.
• Time Type: Full time
• Job Area: Care Home - Facilities & Home Support
• Location: Red Court

Be at the heart of helping people live longer, healthier, happier lives and making a better world. If you have the belief, drive, and talent to help us achieve our ambition, we'd like to hear from you.