Call Centre Agent - French Speaking

CREGG Recruitment is hiring a full-time permanent Call Centre Agent - French Speaking.

Position Summary

As a Customer Support Representative, you will be the first point of contact for English and French speaking customers, delivering outstanding service and support through various channels including phone, email, and chat. Your primary responsibility is to ensure customer satisfaction by resolving issues, answering questions, and guiding customers through our products and services.

Responsibilities

• Responding to customer and employee questions/concerns efficiently and effectively and resolving issues that customers might have.
• Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
• Representing the company in a professional, courteous, and efficient manner.
• Completing documentation to in house standards and being compliant with all in house procedures.
• Reporting to the Customer Service Team Leader.

Hours of Work

• Monday - Friday
• 09:00 - 17:30
• €29,400 per year

Job Requirements

• Fluency in spoken and written English and French.
• Minimum 1 year of experience working with customers (either via phone or direct, in person).
• Strong communications skills.
• Excellent telephone and customer service skills.

Contract Type

• Full time (39 hours per week)

We are interested in meeting candidates who are available with up to 2 weeks' notice.

If you are interested in working as a Call Centre Agent, please apply with your CV.