Business Transformation Readiness Specialist

Business Transformation Readiness Specialist

Glasgow, United Kingdom

As a Business Transformation Readiness Specialist, you'll work closely with Retail Operations colleagues and their stakeholders, helping to develop, shape, and deliver transformation within our Glasgow-based Operations team. You'll help navigate change, assess capabilities, and identify gaps, ensuring alignment to Leadership expectations.

This role starts with a 12 month secondment opportunity and offers hybrid working anywhere across our UK estate, with measures to support additional in office collaboration as needed. You will be regularly brought to the Glasgow hub for collaboration events, twice a week.

Responsibilities

Plan, coordinate and lead on initiatives and projects that directly impact Retail Operations, building strong working relationships with stakeholders across multiple business areas.

Deliver high quality results within tight timescales, review and provide feedback on associated project documentation.

Apply strong analytical capability, articulate, challenge and manage business requirements, supporting and leading key integration work within Retail Operations.

Facilitate User Acceptance Testing (UAT) and coordinate activities across Retail Operations teams, ensuring clear communication and resource availability.

Support discussions to understand areas for improvement to existing Retail Operations processes, providing support for individual issues and problems, and reviewing any risk management impacts.

Qualifications

The minimum requirements for this role are:

• Experience of working in an operational area and having undertaken project management in the past.
• Proven stakeholder management experience, demonstrating an ability to engage, motivate and influence within an organisation.
• Confidence communicating changes and updates (both verbally and in writing).

Experience in root cause analysis of issues and contributing solutions.

Competent to a high standard with key Microsoft applications - MS Teams, Outlook, Word, Excel and PowerPoint.

Customer first behaviours: Feel what customers feel, Say it straight, Push for better, Get it done.

Benefits

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance.
• A highly competitive pension to help build a strong foundation for retirement.
• Access to an annual performance related bonus.
• Training and development to help progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub - access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Job Info

• Job Identification 2928
• Apply Before 05/12/2026, 10:55 PM
• Locations 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB