Business Support Assistant

Job Information

• City: Usk
• Province: Monmouthshire (Sir Fynwy GB-FYN)
• Postal Code: NP15

6 Month Contract With A Local Authority

Role Purpose

To provide efficient, high-quality administrative and customer support to Children's Social Work Teams, ensuring smooth day-to-day operations and compliance with statutory requirements.

Key Responsibilities

• Act as the first point of contact for incoming calls, including safeguarding referrals
• Handle enquiries professionally, record accurate information, and escalate urgent concerns to Senior Managers
• Provide excellent customer service and build positive working relationships
• Manage incoming and outgoing correspondence in a timely and professional manner
• Maintain accurate filing systems, both electronic and paper based
• Support Data Protection Subject Access Requests (DSARs) and police information requests
• Carry out general administrative duties including scanning, printing, photocopying, and booking rooms, transport, and accommodation
• Maintain and update databases, ensuring accuracy and data validation
• Organise meetings, manage diaries, send invitations, and take minutes
• Monitor and maintain office supplies and stock levels
• Set up laptops and phones for new starters and maintain equipment logs
• Support troubleshooting of basic IT or system issues
• Assist with ad hoc administrative and IT related tasks as required
• Manage petty cash and record transactions in line with procedures
• Monitor and track service related expenditure
• Create and maintain children's records on internal systems (PLANT), including safeguarding referrals, assessments, and reviews
• Ensure all records meet statutory guidelines and deadlines
• Provide system support to colleagues, including training and troubleshooting
• Carry out system administration tasks such as adding users, resolving duplicates, and maintaining accurate case records
• Create and close cases and maintain all related electronic records
• Update records to reflect changes in child or family circumstances
• Provide administrative support for recruitment processes, including arranging interviews
• Support onboarding and training of new staff
• Assist colleagues and Social Work Teams with system and equipment queries

Requirements

• Recent and strong administrative experience
• Good IT skills, including experience with databases and Microsoft Office
• Excellent attention to detail and accuracy
• Strong communication skills, both written and verbal
• Professional telephone manner and customer service experience
• Ability to work effectively as part of a team
• Proactive attitude with a willingness to support others
• Ability to manage workload and prioritise tasks in a busy environment
• Resilience and ability to adapt to changing situations
• Experience working in a public sector or social care environment
• Experience using case management or database systems

Additional Information

• Must have access to a car
• Must live within a 30-minute drive due to rural location and limited public transport