Business Support Administrator

Business Support Administrator

Department: Compliance

Employment Type: Permanent - Full Time

Location: Huddersfield

Reporting To: Business Support Manager

Description

Are you looking for a role which offers you scope to develop your career and makes use of your excellent customer service and administration skills?

At Compliance First we provide specialist compliance and business support to financial advisory firms across the UK and we'd love you to join us.

About Us

As part of the Simplybiz family, our mission is to deliver high-quality compliance and business support services that add value to financial advisory clients, ensuring their businesses run efficiently and successfully.

Why join us?

• Competitive salary and benefits package for an entry level position
• Full training provided
• Career development and progression opportunities
• Supportive and collaborative team environment
• Opportunity to make a meaningful impact in the financial services industry

Role Overview

As a Business Support Administrator, you will play a key role in assisting our client firms by delivering core services, maintaining strong relationships, and ensuring compliance and operational efficiency. You will work closely with the Business Support Manager and Business Support Team Leader to meet team objectives and contribute to the ongoing success of our clients.

Role Responsibilities:

• Support client firms with a range of business and compliance services, ensuring accuracy and efficiency.
• Maintain up-to-date and accurate client records.
• Handle telephone and email queries, delivering excellent customer service within agreed SLAs.
• Conduct "Fit and Proper" checks, criminal record checks, and credit checks, producing high-standard reports.
• Assist with Training and Competence service data collation and reporting.
• Promote Compliance First and Simplybiz Group services to client firms, identifying opportunities for additional support.
• Foster effective relationships with Compliance Consultants and client firms to better understand their business needs.
• Perform general office management tasks to ensure business needs are met.
• Support internal stakeholders and management team members as required.
• Participate actively in team meetings and share knowledge and innovation across the business.
• Maintain and enhance professional knowledge through continuous professional development.

What you'll need to succeed: Essential requirements

• Strong written, verbal, and face-to-face communication skills.
• Excellent customer service abilities, including rapport building, listening, and negotiation.
• Highly organised with the ability to prioritise tasks and meet deadlines.
• Innovative and proactive in identifying solutions and improvements.
• Strong IT skills, including proficiency in MS Office and back office systems.
• Knowledge of financial services compliance and business operations (preferred but not essential).
• Sales skills to promote additional Compliance First and Group services.

Desirable requirements

• Knowledge of financial services compliance and business operations (preferred but not essential).

Your approach

• Self motivated and positive mindset.
• Ability to work effectively under pressure.
• Exceptional attention to detail.
• Strong communication and telephone skills.
• Curious and keen to learn.
• Desire to progress with relevant Financial Services qualifications - we'll support you with this.

Why Join Us? Location:

This is a hybrid role - you'll work with the team in our Glasgow office on Stanley Boulevard (G72) three times each week. We've got free parking and are located close to the motorway for easy access. We're also a short walk from Hamilton West railway station.

Right to Work:

Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.