Business Support Administrator

Doherty Associates (DA) has delivered IT solutions for the past 30 years to world-renowned, international clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and the top 10 UK law firms. We are based in the heart of London, close to vibrant Covent Garden and easy transport links.

We pride ourselves on our technical expertise and high quality whilst at the same time being a fun and exciting place to work with clients scattered across the globe and including gold mining and Cruise shipping alongside the regulated industries.

Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.

If you are looking to develop in your career, we provide fully funded training opportunities and access to LinkedIn Learning account, to help you with your professional growth.

About the role

This role is office-based (Monday to Friday). It does not offer Hybrid Working.

Working hours 09.00 - 17.30

Reporting to the Procurement Team Leader, the Business Support Assistant will be a key member of the small, but busy, UK Business Support team.

This team works alongside our sales team on sales quoting and procuring IT kit for our clients.

You will also work closely with our HR Business Partner on office related aspects, ensuring our staff and visitors have a great office experience.

This role will suit an individual looking to be a part of a fast-paced, multinational environment. The business is also of a size where you will get exposure to different business areas.

Responsibilities

Purchasing

• Create quotations based on scope documentation provided by the Presales department and communicate with suppliers, to ensure cost efficient procurement of hardware and software
• Raise and maintain timely and accurate purchase orders from inception through to delivery
• Arrange and prepare shipments of client kit inside and outside the UK
• Manage the receipt of parcels in the office
• Maintain the customer database up to date
  
  

Account Management support

• Liaise with customers and handle the renewal or new sales requests
• Collect data for client recharges, prepare for invoicing
• Process sales orders in our database, create Sales Orders and Engineer tickets for time logging
  
  

Office administration support

• Answer incoming calls and direct them to the appropriate department
• Be the first point of contact for staff and visitors; greet visitors and communicate H&S procedures
• Act as the Fire Marshall and First Aider for the London office (training will be provided)
• Liaise with the building reception and landlord to co-ordinate fire evacuation drills
• Undertake quarterly H&S risk assessments and inspections and follow up on any actions

Other

• Produce ad-hoc reports as required
• Assist other team members with additional tasks as required
• Provide holiday or sickness cover for absent team members (as and when needed)
• Help with the company social events (the fun stuff!)
  
  

Required skills

• Excellent communicator with ability to develop effective working relationships with customers, suppliers and staff at all levels
• Tech savvy
• Ability to carry out independent search queries in the CRM (Customer Relationship Management) system (training will be provided) and interpret the results
• Good Microsoft Excel, Word, Teams and Outlook skills
• Very good attention to detail, ability to follow Standard Operating Procedures (SOPs)
• Methodical and analytical thinking skills

About the person

• Empathy - ability to listen to understand and support
• Reliable and punctual
• Proactive
• Flexible and adaptable (able to adjust to changing workloads and priorities)
• Ability to deliver to defined timescales
• Self-starter and motivated to learn, wants to get the job done and has a sense of accountability
• Able to work both, independently as well as part of a team

What we offer in return

• Basic salary plus performance bonus
• 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)
• Subsidised home-to-office standard travel costs (for the 3rd, 4th and 5th day in a week)
• Enhanced family-friendly benefit schemes including company sick pay
• Private medical insurance and Employee Assistance Programme