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Business Readiness Manager | 6 months |Hybrid | DoE | Inside PAYE

Posted 14 hours 43 minutes ago by Opus Recruitment Solutions Ltd

Contract

Not Specified

I.T. & Communications Jobs

Devon, Exeter, United Kingdom, EX1 1

Job Description

Business Readiness Manager/Change Readiness Manager/Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

Lead business readiness planning aligned to project milestones
Identify impacts across billing and CRM processes
Engage stakeholders and drive change adoption
Coordinate training and support for end users
Manage go-live readiness and post-launch support
Monitor risks and escalate readiness concerns

Ideal Experience:

Expertise in receiving tech into a business ideally a contact centre/customer service
Proven experience in billing transformation
Background in contact centre environments
Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.

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