Business Readiness Manager | 6 months |Hybrid | DoE | Inside PAYE
Posted 18 hours 2 minutes ago by Opus Recruitment Solutions Ltd
Contract
Not Specified
I.T. & Communications Jobs
Devon, Exeter, United Kingdom, EX1 1
Job Description
Business Readiness Manager/Change Readiness Manager/Business Change Manager | Hybrid | 6 months | PAYE
Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.
Key Responsibilities:
Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.
Key Responsibilities:
- Lead business readiness planning aligned to project milestones
- Identify impacts across billing and CRM processes
- Engage stakeholders and drive change adoption
- Coordinate training and support for end users
- Manage go-live readiness and post-launch support
- Monitor risks and escalate readiness concerns
- Expertise in receiving tech into a business ideally a contact centre/customer service
- Proven experience in billing transformation
- Background in contact centre environments
- Strong change management and stakeholder engagement skills