Business Operations Lead

The Opportunity

Nigel Wright are delighted to be partnered with our client as we look to recruit a Business Operations Lead into their business. This role offers the chance to sit at the heart of the organisation, supporting day-to-day operations while helping leadership teams improve efficiency, processes and ways of working.This is a varied, hands-on role suited to someone who enjoys wearing multiple hats, thrives in a fast-moving environment, and takes pride in keeping things running smoothly.

As Business Operations Lead you'll act as a central coordination point across the business, combining office and operational management, people and HR administration, finance support and business improvement initiatives.

No two days will be the same. You might be supporting a business-wide initiative one morning, onboarding a new team member in the afternoon, and improving internal processes the next day. This role is ideal for someone proactive, organised and curious about modern tools, including automation and AI.

Key Responsibilities

Operational & Office Management

• Oversee the smooth day-to-day running of the office and hybrid working environment• Coordinate suppliers, facilities and general office needs• Organise internal meetings, events and team activities• Act as a trusted point of contact for staff and leadershipFinance & Administration Support• Provide general finance administration support• Assist with expenses, invoicing queries, payroll admin and payment follow-ups• Maintain finance-related systems and recordsHR & People Support• Support onboarding and offboarding processes• Maintain HR systems and employee records• Prepare employment documentation and support HR administration• Assist with absence reporting, people metrics and benefits administration• Handle day-to-day employee queries with professionalism and discretionData, Automation & AI Enablement• Support reporting and analysis using Excel and internal data• Identify opportunities to streamline processes through automation• Confidently use AI tools to support research, content, analysis and operational improvements• Help teams adopt efficient, modern ways of workingAbout youYou're likely to have experience in an operations, office management or business support role and you're comfortable juggling priorities, enjoy solving problems, and are energised by variety.You'll bring:• Strong organisational and multitasking skills• Confidence using Excel and managing data• Experience supporting finance and/or HR processes• Excellent interpersonal skills and emotional intelligence• A proactive, hands-on mindsetExperience with automation, systems improvement or AI tools is highly desirable, but curiosity and willingness to learn are just as important.Next StepsIf you are interested in this opportunity, please apply online or email your CV to