Business Application Specialist

Posted Thursday, July 24, 2025 at 11:00 PM

Purpose of the Role:

To ensure that the systems supporting existing business processes work correctly and efficiently, and that application maintenance and support are delivered within SLA.

To maintain essential IT hardware used in the distribution centers (DCs), ensuring swap outs are available, spare parts are accessible, and high availability with minimal downtime is achieved.

Work with the Business to scope, design, develop, and implement new or enhanced business requirements.

Support and consult with the operations management team to improve efficiencies or address challenges.

Be a member of the wider Clarks logistics team responsible for the day-to-day operations of the distribution center.

Job Overview:

People: No direct reports but coordinate with analysts and specialists across workstream verticals.

Key Relationships:

• Business teams and Managers, DC Process Owners, DC Operation Managers, DC Shop Floor FTE, and super users.
• IT Department: Application Leaders, Senior Project Managers, Service Teams, Business Integration Team.
• External software providers - e.g., HighJump/Knapp.
• External service providers - e.g., Maersk/Ensign/Avalon.
• External consulting partners.

Impact on the Business:

This role is critical as the logistics applications support directly impacts uptime, fulfilling SLA commitments, and customer satisfaction. Downtime can lead to financial losses and damage to reputation. The analyst will be responsible for making key decisions to resolve issues swiftly and restore systems without causing negative effects.