Bilingual Korean/English Support Advisor - Remote

ModSquad is seeking experienced Customer Support Advisors for a fully remote role serving an international music streaming platform. You will handle 5-6 customer conversations concurrently, resolving account, billing, and technical issues while following detailed workflows and using knowledge bases.

Proficiency in Korean and English is required, with assessments in both languages. Ideal candidates have prior high-volume written support experience, strong problem-solving skills, and the ability