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Remote German/English Multichat Support Specialist

Posted 5 hours 2 minutes ago by ModSquad

Permanent

Full Time

Other

Not Specified, Ireland

Job Description

ModSquad is seeking experienced Customer Support Advisors to join our fully remote team, supporting a world-leading music streaming platform. You will handle 5-6 conversations in German and English, resolve account and billing issues, and follow detailed workflows across multiple systems with high accuracy and empathy.

You'll be part of a fast-paced environment, prioritize security procedures, and document resolutions while escalating when necessary.

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