Attendance & Pastoral Support Officer

Job Title: Attendance & Pastoral Support Officer (Term Time)

Department: Adult & Community Learning

Contract: Full Time, Permanent, Term Time

Salary: £20,534-£20,628 per annum (actual salary)

Hours: 37 hours per week, 38 weeks

Pension: NEST Pension Scheme

Location: Middlesbrough College

Job Role

We are seeking a committed and proactive Attendance & Pastoral Support Officer to support our Adult & Community Learning team at Middlesbrough College. This vital role focuses on learner engagement, attendance and punctuality improvement, and removing barriers to learning through targeted pastoral interventions. The Officer will combine strong administrative skills with a student centred approach, working closely with teaching staff, support teams, learners, and parents/carers to promote positive outcomes and learner wellbeing.

Key Responsibilities

• Provide accurate and timely administrative support across the department.
• Maintain learner records, including enrolments, transfers, withdrawals, and completions.
• Manage departmental databases, electronic systems, and filing processes.
• Monitor attendance data and implement strategies to improve learner engagement.
• Contact students and parents/carers following absences and maintain accurate records.
• Support evidence gathering for exam access arrangements.
• Engage in ongoing professional development, including the use of new technologies.
• Undertake other duties appropriate to the role and level of responsibility.

Skills, Knowledge & Experience

You will have:

• A minimum Level 3 qualification in Business Administration or a relevant subject.
• GCSE Maths and English at Grade C/4 or above (or equivalent).
• Experience working in an administrative role within a busy environment.
• Experience supporting young people, including those with additional needs.
• Strong organisational, communication, and IT skills (Microsoft Office essential).
• Knowledge of safeguarding principles and student welfare.
• The ability to manage priorities, work independently, and collaborate effectively as part of a team.

Desirable

• Experience in an educational setting.
• Familiarity with systems such as ProSolution or ProMonitor.
• First Aid and Risk Assessment qualifications.

Why Join Us?

At Middlesbrough College, we value and support our staff. Our benefits include:

• Substantial annual leave entitlement plus holiday purchase scheme.
• Health & Wellbeing - free gym membership, 24/7 counselling for you and your family.
• Family friendly policies: flexible hours and a supportive work environment.
• Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
• Professional development: extensive training, mentoring, and career progression opportunities.
• Funded CPD opportunities, regular staff development training, and paid volunteering days.
• Access to discounted hair and beauty treatments at our onsite salon.
• College benefit scheme - College Extras: up to 15% cashback at top retailers & restaurants.
• Discounted gift cards for big brands.
• Home & tech upgrades via salary sacrifice.
• Cycle to Work scheme.
• Discounted onsite car parking.

Right to Work

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Equality & Diversity

Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.

For further details and to discuss the role in more detail, please contact Rachel Gray, Assistant Principal Adult & Community Learning - .