Assistant Facilities Manager

Job Overview

Assistant Facilities Manager Contract - Government. Location: Shrewsbury, SY1 4HD. Hours of work: 40. Contract Type: Permanent. We are seeking an Assistant Facilities Manager to support the contract management team in the delivery and ongoing development of service solution systems, ensuring services are delivered efficiently, compliantly and to contractual requirements. The role plays a key part in identifying service improvement opportunities and maintaining a healthy, safe and secure working environment across the designated sites.

Key Responsibilities

• Support the contract management team in service delivery, system development, and continuous improvement initiatives.
• Ensure full compliance with Health & Safety legislation and maintain a safe, secure working environment.
• Manage rostering of facility Placemakers, ensuring contractual cover and managing sickness and planned absences.
• Ensure audits, COSHH, H&S documentation, SOPs and related records are completed, reviewed and kept up to date.
• Oversee recruitment, training, supervision and development of frontline Placemakers, including appraisals and succession planning.
• Ensure services are delivered in a commercially responsible manner, maintaining rigorous cost control on labour, materials and consumables.
• Manage customer queries and complaints in line with the customer complaints procedure, ensuring accurate recording and resolution.
• Support contract mobilisations, including TUPE transfers, and work cooperatively with other business sectors and support functions within ISS.

Professional and Personal Competencies / Qualifications

• Experience working with customers and delivering soft services within a facilities or cleaning services environment.
• Proven supervisory and organisational skills, with the ability to work on own initiative while following management guidance.
• Strong understanding of how service outcomes impact successful contract delivery.
• Competent in using Microsoft packages and communicating with different levels of management.
• Ideally experienced in liaising with engineers.
• Full UK driving licence, with the ability to cover sites in Shrewsbury and Mold.

Equal Opportunities

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is a diverse and inclusive employer. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Contact

For further queries regarding this role, please contact the Resourcing Team by emailing

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