Assembly Usher

Parliament Buildings, Northern Ireland

Temporary Contract 37 hours per week

Monday-Saturday Rotating 3-week shift pattern

A unique opportunity in a professional environment

We're recruiting Assembly Ushers to join a professional and customer-focused team at Parliament Buildings.
This is a varied role combining customer service, security, administration and operational support. You'll help support the smooth running of the Assembly business while providing a welcoming, professional service to members, staff and visitors.

What you'll be doing

Your duties will include:

• Providing professional assistance and information to members, staff and visitors.
• Supporting meetings and Assembly business.
• Carrying out internal and external security patrols.
• Conducting people and vehicle searches and operating security equipment.
• Monitoring car parks and checking incoming mail and goods.
• Issuing and checking security passes.
• Responding to incidents and assisting with emergency procedures.
• Supporting the PSNI and emergency services when required.
• Collecting and delivering internal mail.
• Completing administrative tasks using Microsoft Office and Assembly IT systems.
• Maintaining accurate records and following security and operational procedures.

What we're looking for

You'll need to meet one of the following requirements:
Route 1:

5 GCSEs at grades A-C, including English Language and Maths (or equivalent/higher qualifications); and
At least 2 years' experience in each of:

• Customer service in a customer-facing/service environment.
• Professional communication with customers or service users.
• Teamwork and building positive working relationships.
• Using Microsoft Office for administrative duties.

ORRoute 2:

At least 4 years' experience in each of the four areas above.We're particularly interested in candidates who have:

• Excellent customer service and communication skills.
• A professional and impartial approach.
• The ability to remain calm in challenging situations.
• Strong attention to detail and teamwork skills.
• Confidence working in a security-conscious environment.
• Good IT and administrative skills.
• Flexibility to work a range of shifts.

Shift Pattern

The role operates on a rotating three-week cycle and may include:

• Early: 7:30am-3:30pm
• Mid: approximately 8:30am/10:00am-4:30pm/6:00pm
• Late: approximately 12:00pm-8:00pm or 2:30pm-10:30pm

You must be flexible to work Monday-Saturday, additional hours and public holidays where reasonably required. Additional hours may also be required when the Assembly is sitting.

Training & UniformFull training will be provided, including mandatory First Aid, Fire Safety and Fire Evacuation training.A uniform and appropriate protective clothing will be provided. Certain duties will require you to wear a stab-resistant vest weighing approximately 5kg.

Why apply?This is an opportunity to work in a unique, professional environment as part of a supportive team, with a role that offers variety and responsibility every day.If you have excellent customer service skills, a professional approach and the flexibility to work varied shifts, apply today!

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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