Apprentice Employment Services Administrator

We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you're looking for in your career, you'll find it here at MWL.

NHS AfC: Band 2

Main area Administrative and Clerical Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week Job ref 462

Site Jubilee Court Town St Helens Salary £25,272 Per Annum Salary period Yearly Closing 15/07/:59

Job overview

An exciting opportunity has arisen for an apprentice to join our Employment Services Department

This is a Trainee (Apprentice) role, during which the post holder will be supported to work towards successful completion of:

• Level 3 Business Administration

As an apprenticeship this role is supported by an accompanying assessment and skills development programme, during which the post holder will gain the skills and knowledge relevant for this role. Learning will be a mix of on the workplace, formal on and off the job training, and the opportunity to practise new skills in a real work environment. On successful completion of their Apprenticeship, they will have the right knowledge, skills, and behaviours they need for their chosen role.

Main duties of the job

As part of the Payroll Services department within the HR Directorate, the Employment Services Administrator will support the provision of a professional, efficient and integrated "one stop" service. This includes handling customer enquiries and where possible sign posting to the most appropriate source of information.

For designated area of responsibility post holders will carry out accurate and timely administration in partnership with colleagues for a range of general routine administrative tasks.

Detailed job description and main responsibilities

KEY DUTIES

• Ensure that all telephone enquiries to the department from both internal and external parties are handled courteously, effectively and efficiently e.g. employees and managers within both Mersey West Lancashire Teaching Hospitals NHS Trust and all our client organisations.
• Refer complex queries to other members of staff in the Employment Services Team if appropriate.
• Process new starters, variations to contracts of employment and terminations on ESR.
• Address any routine queries from staff as appropriate.
• Notification to managers of professional registrations that are due to expire.
• Data validation on ESR.
• Completion of Ad Hoc reports.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Contribute to the continuous improvement in the efficiency and effectiveness of the Recruitment Department.
• Contribute to the achievement of the HR Directorate and Trust Objectives.

ADMINISTRATIVE RESPONSIBILITIES

• Open, log, sort and distribute post daily as necessary.
• Undertake photocopying, filing and general housekeeping as requested by the Employment Services Manager.
• Carry out data cleansing of systems ensuring all required data fields are completed.
• Run routine reports for the HR Business Partners and managers on e.g. fixed contracts, retirement and secondments in accordance with agreed schedule.
• Check Alert Register as and when new alerts are issued across TRAC, NHS Jobs, and ESR and Honorary recruitment.
• Rebook employees that have not completed induction training.

TEACHING & TRAINING RESPONSIBILITIES

• Be prepared to broaden own skills and experience through working with others in the department.

RESEARCH & AUDIT

• Ensure own work is in accordance with Trust policies and procedures, checking with others where necessary.
• Enter accurate and timely data onto HR/Workforce information systems as directed ensuring data quality at all times and ensure security of information in line with Records Management, Information Governance, Caldicott, Confidential and Data Protection policies.

Person specification Qualifications

• Minimum entry requirement. Educated to GCSE Grade C/4 in English and Maths and/or equivalent qualification. For those with an education, health and care plan or legacy statement, the Apprenticeship's English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is equivalent to the English qualification for those whose primary language is BSL.

Knowledge & Experience

• Able to communicate with a range of people, in a way that is clear and understood.
• Can plan, organise, and effectively prioritise tasks to achieve the required objectives.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trust's commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.