Alliance Program Office Manager

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Senior program management professional responsible for orchestrating governance, operations, and strategic initiatives across JLL's global Alliance Program (which is a Sourcing and Procurement program - not IT Related). This role serves as the central coordination point for multi-regional Alliance partnerships, ensuring operational excellence, compliance, and continuous improvement across all Alliance activities. The role provides critical PMO support to the Alliance Global Program Lead and regional leadership teams, maintaining governance frameworks that span AMER, EMEA, APAC, and LATAM regions.Alliance Governance & Process Management (35%)Design, maintain, and continuously improve the Alliance Standard Operating Procedures (SOP)Manage monthly SteerCo sessions across all regions (AMER, EMEA, APAC, Corporate)Coordinate annual Governance Calendar and meeting cadence for all Alliance activitiesOversee Risk & Escalation Logs at program and regional levelsFacilitate budget planning process aligned to governanceMaintain Alliance folder structure, access controls, and document governanceAuditing, Testing & Compliance (25%)Conduct comprehensive audits of Supplier Relationship Management (SRM) processesPerform quarterly testing of Alliance compliance and folder accessDevelop and execute audit frameworks for Services Exchange elements (Responsible Procurement, Category Management)Monitor and report on audit outcomes and remediation actionsSupport regional teams in closing audit gaps and improving compliance scoresProvide "audit readiness" training and supportReporting & Performance Monitoring (15%)Compile and distribute monthly Key Metrics reportsPrepare quarterly and H1/H2 progress reportsGenerate executive-level dashboards and stakeholder updatesWorkstream & Risk Management (15%)Maintain Alliance PMO Workstream Plans aligned to corporate strategy (Accelerate 2030)Coordinate program-level risk identification, assessment, and mitigationFacilitate monthly PMO review sessions with leadershipManage multi-year planning cycles (budget planning, annual governance calendars)Track dependencies and escalations across workstreamsStakeholder Support & Cross-Functional Coordination (10%)Coordinate with Legal, Finance, Data, and Category Management teamsProvide PMO methodology support to other functions (Legal forms, template management)Facilitate partner announcement processes and communicationsProvide onboarding and access for new team membersLead strategic improvement projects and continuous improvement initiativesDrive digital enablement through SOP development, training materials, and process automationMaintain working relationships across global time zones and diverse stakeholder groupsContribute to the evolution of Alliance Program methodologies and best practicesWhat We're Looking ForStrong program or PMO management capability, with proven ability to coordinate multi-regional, multi-stakeholder initiativesSolid understanding of governance frameworks, standard operating procedures and process designAudit, testing and compliance mindset, with attention to detail and the ability to turn findings into practical remediation plansExperience with, or strong aptitude for, risk, escalation and dependency managementExcellent reporting and data storytelling skills, able to create clear dashboards and executive-level updatesFamiliarity with sourcing, procurement, supplier relationship management or category management concepts (a strong advantage)Confident communicator and influencer who builds trusted relationships with senior leaders and cross-functional teams across cultures and time zonesHighly organised, proactive and self-driven, able to manage competing priorities and deadlines in a fast-paced environmentContinuous improvement mindset with an appetite for digital enablement, training and process automationFluent business English; additional European languages are a plusWhat You Can Expect From UsAt JLL, you'll join a high-performing global team and an employer recognised for its people. We offer:Competitive base salaryPrivate Medical InsuranceFlexible work arrangements, including a hybrid work optionEnhanced pension schemeElectric Car SchemeGreat opportunities for long-term career progressionThe chance to join an employer ranked in the UK Best Employers index by the Financial TimesIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL -We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.