Administrator/Booking Clerk - NHS

Admin / Booking Clerk - Band 2

Location: NHS Trust (Audiology or Neurophysiology Department)
Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week)
Pay Band: Band 2
Contract Type: Temporary with potential for permanent employment

Role Overview

An excellent opportunity has arisen for an organised and customer-focused Admin / Booking Clerk to join a busy NHS department within either Audiology or Neurophysiology. The successful candidate will provide efficient administrative and appointment booking support, ensuring patients receive a professional and timely service.

This position offers an initial temporary assignment with the potential to become a permanent role for the right candidate.

Key Responsibilities

• Book, amend and cancel patient appointments in line with departmental procedures.
• Manage incoming telephone calls and email enquiries from patients, clinicians and healthcare professionals.
• Accurately update and maintain patient information on NHS systems.
• Send appointment letters, information packs and other patient correspondence.
• Support waiting list management and assist with reducing appointment backlogs.
• Ensure patient records are maintained in accordance with GDPR and NHS confidentiality standards.
• Liaise with clinicians and service teams regarding clinic availability and scheduling.
• Process referrals and ensure all relevant information is recorded correctly.
• Provide general administrative support including filing, scanning, photocopying and data entry.
• Deliver excellent customer service to patients and visitors at all times.

Essential Requirements

• Previous administration or customer service experience.
• Strong telephone manner and communication skills.
• Good IT skills, including Microsoft Office applications.
• Excellent organisational skills and attention to detail.
• Ability to manage a busy workload and prioritise tasks effectively.
• Experience handling confidential information appropriately.
• Ability to work independently and as part of a team.

Desirable Requirements

• Previous NHS or healthcare administration experience.
• Experience using NHS systems such as PAS, Lorenzo, SystmOne or similar.
• Appointment booking or scheduling experience.

Person Specification

The ideal candidate will:

• Be professional, reliable and approachable.
• Have excellent interpersonal skills.
• Be patient-focused with a commitment to providing outstanding service.
• Thrive in a fast-paced administrative environment.
• Demonstrate accuracy and attention to detail.

Benefits

• Monday to Friday working pattern (no weekends).
• Opportunity to gain NHS experience.
• Supportive team environment.
• Potential to secure a permanent NHS position following the temporary assignment.

Job Title: Admin / Booking Clerk (Band 2) - Audiology or Neurophysiology
Hours: 37.5 Hours per Week
Working Pattern: Monday - Friday, 08:30 - 17:00
Contract: Temporary to Permanent Opportunity.