Administrator

Annual salary: up to £28,198.09 Administrator Location: Tannochside - office based Contract: Full time, Permanent Hours: 40 hours per week, Monday - Friday, 8.30am - 5pm Salary: £28,198.09 per annum

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About The Role

We are looking for an organised and detail-focused Administrator to join our team in Tannochside. This is a busy, process-driven role supporting front line operations across Scotland, ensuring records, communications and administrative processes are managed accurately and efficiently. Working closely with operational teams, you will manage a high-volume central inbox, support communication processes, maintain accurate records and systems, and help ensure key tasks are completed within agreed timescales. This role requires excellent communication skills, strong organisation and the ability to prioritise workloads effectively The successful candidate will provide administrative support to front line teams, ensuring information is processed accurately, records are maintained and service delivery is supported through effective back-office operations.

Key Responsibilities

• Managing the central Scotland inbox and responding to queries appropriately
• Completing administrative processes including mail merges and communications to service users
• Maintaining accurate records and ensuring information is up to date on company systems
• Supporting regional teams with a range of administrative duties
• Monitoring and tracking process-driven tasks and escalating issues when required
• Liaising with operational managers and field-based teams to ensure actions are completed
• Supporting compliance requirements and contractual obligations through accurate administration
• Providing ad hoc support, project assistance and cover for colleagues where required

Key Criteria

• Previous administration experience
• Good IT skills including Microsoft Word and Excel
• Strong organisational skills
• Excellent attention to detail
• Ability to prioritise workloads effectively
• Strong communication skills
• Able to work independently and as part of a team
• Process-driven approach with the ability to follow procedures accurately

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility