Customer Service

Job Description:

Customer Service

Join a leading international business in Burgess Hill as a Customer Service Administrator for an ongoing temporary assignment until the end of the year, combining customer service, order processing, and administration. If you're organised, tech-savvy, and thrive in a fast-paced environment, this role offers great experience in a friendly team setting.

What You'll Be Doing:

• Supporting customers from order placement to payment
• Accurately processing customer and supplier data using systems like SAP
• Tracking deliveries, returns, and supply updates
• Handling complaints and resolving issues professionally
• Communicating with customers and suppliers by phone, email, and live chat

What You'll Bring:

• Experience in an office-based customer service role (ideally in wholesale, manufacturing, or parts)
• Strong communication skills, written and verbal
• Proven customer order processing experience
• Familiarity with ERP systems such as SAP (advantageous)
• Confident using Microsoft Office, especially Excel (Pivot tables and V look ups)
• Own transport is recommended if you're outside the local area (free parking available)

Additional Perks While Temping with Us:

Once you begin your temp contract with First Recruitment Services, you'll also enjoy:

• 24/7 access to NHS-approved GP telephone support and prescription services
• Access to the UK's largest employee discount platform
• Specialist medical support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 mental health crisis support and counselling