Administrative Officer

Overview

Job Title: Fines Officer
Location: Swindon
Contract: Temporary (initially until end of August 2026, with potential for extension)
Hours: Full-time, 37 hours per week (Office-based)

Join the Ministry of Justice - Make a Real Impact

Are you highly organised, confident in dealing with people, and passionate about public service? Brook Street is currently recruiting a Fines Officer to work with the Ministry of Justice in Swindon. This is a fantastic opportunity to contribute to the smooth operation of our justice system while gaining valuable experience in a respected government department.

Responsibilities

• Enforcing and collecting criminal fines using designated legal powers
• Conducting telephone interviews with defendants
• Assisting with enforcement hearings and preparing court materials
• Handling enquiries from the public and other organisations (in person, by phone, and in writing)
• Processing casework and maintaining accurate internal records
• General administrative tasks including post, photocopying, and data input
• Supporting team meetings and continuous improvement initiatives

Qualifications

• Excellent customer service and communication skills
• Confidence in dealing with challenging or sensitive situations
• Strong attention to detail and ability to follow clear processes
• Basic IT and administrative abilities
• A proactive, team-oriented approach with the ability to work independently
• Willingness to learn and grow within a continuously improving environment

Note: Full training will be provided - previous experience in enforcement or the justice system is not required.

Why Apply?

• Be part of a respected public service team
• Gain hands-on experience within the justice system
• Enjoy a supportive and collaborative work environment
• Access ongoing training and development opportunities

Hours - Monday to Friday (37 hours a week)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.