Admin Officer-Luton Magistrates- temp

Operational Support Officer AO- HMCTS

Location: Luton Magistrates' Court

Pay Rate: £13.25 per hour

Hours: Monday-Friday, 9-5 37 hours per week- 5 days On-site

Contract: Temporary assignment until 30/09/2026

Agency: Brook Street Recruitment on behalf of HM Courts & Tribunals Service (HMCTS)

About the Role

Brook Street are currently recruiting for an Operational Support Officer to join HMCTS at Luton Magistrates' Court.

This is a varied role combining administration, customer service, and courtroom support duties within a busy court environment. Successful candidates will play an important role in ensuring the smooth day-to-day operation of the court, supporting judiciary members, legal professionals, court users, and internal teams.

This position is fully office-based and offers an excellent opportunity to gain experience within the justice system.

Key Responsibilities

• Processing court documentation and correspondence
• Updating and maintaining accurate records on internal systems
• Managing and preparing case files in line with court procedures
• Handling telephone, email, and face-to-face enquiries professionally
• Scanning, uploading, filing, and securely managing sensitive documents
• Supporting court hearings and carrying out courtroom duties when required
• Assisting court users, legal professionals, and members of the public
• Liaising with judiciary members and internal court teams
• Providing general administrative support to ensure the smooth running of court operations

Skills & Experience Required

• Previous administration and/or customer service experience
• Strong communication skills, both written and verbal
• Good IT skills, including Microsoft Word, Excel, Outlook, and Teams
• Excellent attention to detail and organisational skills
• Ability to work effectively under pressure in a fast-paced environment
• Professional and confident approach when dealing with the public
• Ability to work independently and as part of a team

Additional Information

• Full training will be provided
• Successful applicants will be required to undergo DBS and pre-employment checks
• Applicants must be able to provide right-to-work documentation and satisfactory references

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.