Accounts Receivable & Customer Services Specialist

Location: Drogheda, IE, A92 T803

Contract Type: Permanent

Report To: Accounts Receivable Manager

Key Responsibilities

• Accounts Receivable & Credit Control
  • Billing runs and postings in SAP.
  • Management of the AR SAP Master data.
  • Coordination of Customer Master Site changes.
  • Preparation of Direct Debit payment runs / follow up on rejected DD.
  • Prepare weekly aging report.
  • Preparation of month end reporting.
  • Reconciliation of customer accounts.
  • Monitoring of credit limits and credit control for dealer customers in line with the credit policy.
  • Monitor and release credit checked orders.
• Customer Service
  • Provide exceptional customer service via phone or email to French based customers and consumers.
  • Troubleshoot and resolve customer issues and complaints with care and respect.
  • Follow customer service policies and procedures to ensure consistent customer satisfaction.
  • Compile statistics around customer queries/complaints and identify recurring issues.
• General
  • Support AR Manager & Finance teams on ad hoc projects.
  • Participate in process improvements and service development.
  • Interact with external and internal parties including customers, auditors, and DCC Group Compliance teams.
  • Perform role in line with all DCC Group HSE and other corporate policies.

Qualifications & Experience

• Fluency in both written and spoken French and English.
• Previous experience working in an Accounts Receivable team (advantage).
• Customer Service experience required.
• Proficiency with Microsoft products including Excel.
• Experience with SAP (advantage).
• Ability to work as part of a team.

Essential Competencies

• Highly organised with demonstrated attention to detail.
• Strong problem solving skills.
• Excellent Customer Service attitude.
• Exemplary communication skills.
• Ability and willingness to work in detail and take a hands on approach.
• Positive, can do attitude, displaying a high level of commitment & motivation.
• Desire to grow and undertake additional responsibility.
• Highly organized and ability to adapt to quickly changing priorities.
• Articulate and professional communication style.
• High levels of personal and professional standards.

Other Requirements

This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.

Equal Opportunities Statement

Certas Energy Retail Europe is an Equal Opportunities Employer.