Account Manager, Tech/ Home and Garden

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Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

Account Manager - Enterprise - Tech/ Home and Garden

2 year fixed term contract

About the Team

Work with important brands, and sellers, within Technology and Home and Garden, to grow the business and improve customer satisfaction. This role reports into the Hard Goods Lead and you will work alongside other account managers.

Responsibilities

• Manage and develop the relationship with key brands and B2C sellers, building sustainable, long-term relationships with your Book of Business

• Support sellers to achieve top-rated seller standards and customer satisfaction, such as improving fulfilment and customer service

• Influence sellers to run promotions, or participate in coupons

• Support sellers to optimise their listings and close range gaps

• Collaborate to improve availability for key products

• Increase visibility of your sellers' products, applying advertising best practice and securing secondary space such as: homepage, Daily Deals, events pages, CRM and potentially PR

• In some instances, negotiate, and deliver, annual contracts to improve eBay shoppers' experience and grow GMV

• Collaborate with brands to increase awareness and improve our customers' experience

• Collaborate with internal teams, such as, marketing and category management

• Run quarterly business reviews to ensure actions are being delivered and performance is on track

Requirements

• Previously worked within the online or retail environment, preferably with experience within Technology or Home and Garden

• Able to work tactically to drive & respond to business performance

• Comfortable working with data to make business decisions

• Comfortable presenting internally and externally

• General proficiency with tools, systems, and procedures required to accomplish the job, especially Google Workspace

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