Account Manager, Growth UK&I

At the company, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. the company has a kind and talented team, and while some have prior security experience, many have been successful at the company without it.

As a member of the company's Account Management team, you will be responsible for the expansion and retention of a subset of the company's Customers by developing and maintaining strong relationships with our customers. You will serve as the primary point of contact for all post-sale commercial conversations, including mid-cycle upsells and renewals. As a trusted advisor to the customer, you will deeply understand their business needs and align the company's solutions with their objectives to help mature our customers' compliance and security programs.

The goal of this team is to achieve overall net revenue expansion of the the company customer base, as measured by Net Revenue Retention. They will ensure customers' security and compliance goals are aligned to their company growth needs and with the company's solutions.

This role will be based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday.

What you'll do as an Account Manager EMEA at the company:

• Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.
• Develop a deep understanding of the company's current product offerings and take initiative to learn the company's product roadmap to speak confidently when addressing customers.
• Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts.
• Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of the company's platform via new frameworks, security tools, etc.
• Manage the entire sales cycle of any expansion or renewal opportunity from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions consultants, subject matter experts, etc).
• Accurately forecast monthly expansion and churn, and maintain a clean SFDC instance with scrupulous pipeline hygiene.
• Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution.

How to be successful in this role:

• 3+ years experience selling to or managing customers
• Fluency in written and spoken English, with a second European language preferred
• Must be able to work in our Dublin or London office 3 days a week (Tuesday, Wednesday and Thursday)
• Strong ability to prospect and build pipeline without assistance from BDR and/or inbound support
• Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging
• Be highly motivated with a sense of urgency and willingness to adjust
• Able to effectively collaborate with a wide range of departments including CS, Marketing, Enablement, and Support
• Previous experience in security and compliance is not required, but highly desirable
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a the company'n:

• Industry-competitive salary and equity
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and mobile phone stipend
• Commuter benefits, including bike to work scheme and tax commuter ticket scheme
• Pension matching
• 25 days of Annual Leave per year
• 11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!
• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

At the company, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About the company

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.the company was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on the company to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.