7301 - MoJ Property Directorate - Property Operations Manager - Probation, South West

Bristol, Exeter, Plymouth, Truro, Weston-super-Mare, Weymouth

Region

South West

Closing Date

17-Jul-2025

Post Type

Permanent

HEO

Number of jobs available

1

Reserve List

12 Months

Job ID

7301

Descriptions & requirements Overview

The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government - hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm's Length Bodies.

MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £8.5bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.

We continue to deliver new ways of working across our portfolio - leading on the scale and pace of activity for central government - proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.

Team Overview

Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the MoJ, providing FM services to the National Probation Service (NPS), MoJ Headquarters. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible facilities management (FM) support.

PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate.It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Facilities Manager, then joining the MoJ Property PS Team is the place for you.

Property Operational Managers (POMS) are responsible for working directly with clients and suppliers, to ensure efficient and effective delivery of hard and soft FM services for their portfolio.Key activities for the role include:

• Managing customer and stakeholder relationships
• Collaboration with the integrator, FM supply chain and other MoJ Property teams
• Supplier management and monitoring.
• Regular site visits along with client engagement meetings, compliance management and project management.

POM's work to the Area Property Operational Manager (APOM).SC level security clearance is required for this role.

Job Description, Duties and Responsibilities

Responsibilities will include the following:

Service Management :

• Understand and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime
• Routinely identify and manage risks to resolution escalating to APOM as appropriate
• Liaise with the FM supply chain and other MoJ Property teams to proactively understand issues across the portfolio and facilitate improvements
• Understand the priorities of stakeholders and how they fit into plans and activities
• Manage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalate to APOM where necessary
• Ensure you understand your assets, to allow you to provide better and more specific customer service
• Follow the schedule of visits for each asset (to be agreed with APOM) to discuss performance, issues and update on work orders
• Engage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs
• Ensure that you follow fire risk assessment procedures
• Work with the APOM & technical team, reporting procedures to enable audit, assurance and validation of service delivery including taking accountability for carrying out site audits to departmentally agreed frequency and managing actions that arise from these to ensure statutory, mandatory and contractual compliance

Customer Management :

• Act as the client's first point of contact within a dedicated number of properties (3)
• Engage through site visits, regular communication and running or attending client engagement meetings as appropriate
• Understand the wider strategic needs and priorities of clients and how they are incorporated into plans and activities
• Manage supplier issues and complaints to resolution, escalating to APOM where necessary
• Encourage, recognise and share innovative ideas and improvements from customers and other stakeholders
• Develop strong relationships with FM provider and suppliers
• Adhere to the appropriate governance procedures in procuring and authorising spend, to ensure appropriate value for money and contract delivery
• Deliver a range of small scale project works (to the value of £50K), FM Routine Works (to the value of £10k)
• There may be opportunities to take on responsibilities for a site under supervision of the APOM subject to suitability / need etc
• There may be opportunity to take on small projects subject to availability, priorities, performance rather than the above.
• This is your role, and you will be trained with the expectation for you to progress.
• Engage with the supply chain, to ensure that contracts provide satisfactory delivery and to drive value for money in accordance with business targets
• Conduct weekly interfaces with suppliers to escalate issues and scrutinise performance
• Manage issues to resolution and escalate where necessary to APOM
• Encourage, recognise and share innovative ideas and improvements, from both suppliers and other stakeholders

Stakeholder & Resource Management :

• Independently monitor your progress and work towards fulfilling objectives within your own development plan
• Ensure that you are fully compliant with your mandatory learning, competencies and skills & behaviours required to discharge your role
• Effectively manage all delegated spend within agreed internal governance procedures
• Where required, contribute data and information to enable the development of cyclical or ad-hoc business planning or business case development

Project Management

• Applying governance processes and managing spend within budget delegations

Wider Initiative Involvement :

• Understand why and how the wider strategic priorities of the Property Directorate are incorporated in plans and activities
• Proactively support the delivery of government soft landings and programmes
• Represent the interests of the PS team and the wider MoJ Property within the Government Property Profession
• Ensure that your behaviours reflect government and departmental requirements for diversity and inclusion (D&I)
• Play an active role in staff D&I networks and/or attend D&I events
• Actively participate in client unit, MoJ Property, wider MoJ and industry networks to share best-practice

Skills and Experience

Highly Desirable

• Experience in property and facilities management disciplines and be able to demonstrate compliance with statutory, regulatory and professional requirements in previous roles. Including: Asset management, maintenance and contract and supplier management
• Managing customer relationships and stakeholder liaison

Use of various digital platforms including but not limited to Microsoft Office, Power BI and SharePoint

Full UK Driving Licence

Desirable and/or Willing to work towards -

Experience in FM service delivery suitable technical compliance awareness - Asbestos, Legionella, Fire Safety, Construction Design Management awareness

Professional Development

This role provides an ideal opportunity to launch a career in the Government Property Profession.The post holder will gain the necessary grounding in Facilities Management Operations in the Ministry of Justice for progression to the next grade including the necessary qualifications . click apply for full job details