Property Manager - Residential Buildings and Units

IN-HOUSE PROPERTY MANAGER - a lovely customer-focused role with a leading West End Property Company. Our client owns and manages all aspects of the landlord/tenancy lifecycle for their prestigious portfolio of mostly high-end flats in the West End. Following a tenant offer via one of their approved agents, you will then step in Key Responsibilities

• Overseeing the management of residential apartments in and around the West End
• Managing the full tenancy lifecycle including: approving offers, dealing with tenant requests, ensuring compliance with GSC and Electrical reports, move-ins, renewals, rent reviews, and legal notices
• Handling maintenance and repairs above a certain threshold, as minor repairs are dealt with by another team
• Liaising with contractors and ensuring works meet quality standards
• Carrying out occasional property inspections
• Dealing with feedback and organising repairs/maintenance following building-related Health & Safety inspection reports
• Being the PR face of the company, including visiting tenants regarding major repairs/maintenance
• Ensuring compliance with lettings legislation (e.g., gas safety, EPCs, etc.)
• Keeping accurate records using property management systems and preparing portfolio reports

Key Skills & Characteristics

• Strong understanding of AST property management and legislation
• Smart appearance, professional approach, and excellent verbal and written communication skills
• Strong problem-solving and decision-making skills
• Experience working with a similar mid/high-end portfolio
• Looking to work in a service-oriented property office rather than a fast-paced, deadline-driven agency environment
• Customer-focused, collaborative, reliable, and committed to high service standards

Experience and Benefits

• Proven experience managing AST residential property portfolios (London experience preferred)
• 25 Days Annual Leave
• Hybrid role (office-based 3 days)
• Excellent company pension scheme
• Shopping discounts
• Life Assurance
• Private Medical Scheme
• Discretionary bonus